PRACTICAL INFO & HELP
Here you will find information that can help you plan your visit to Denmark's Castle Center.
You are always welcome to contact the museum prior to your visit if you are in doubt or have other questions. You can contact us by email museerne@museerne.dk or call +45 7070 1236
If you need assistance during your visit, you are more than welcome to contact the staff.
WORTH KNOWING BEFORE YOUR VISIT
Do children have to pay entrance fee?
No, children and young people under the age of 18 always have free admission to the museum when accompanied by an adult.
Do I have to pay an entrance fee to visit the Goose Tower?
Yes, you need an entrance ticket or annual pass to Denmark's Castle Center to visit the Goose Tower.
What payment options are available?
At the museum's reception, which covers ticket sales and the shop, you can pay in cash and with standard payment cards.
Can I buy food and drinks at the museum?
Denmark's Castle Center has set up a cozy café in the listed yellow staff building, which is the last remaining remnant of Prince Jørgen's mansion - built on the castle square in 1673.
In spring and autumn you can buy coffee, cake and cold drinks in the museum's arrival pavilion and enjoy it in the cozy café room - or outdoors, weather permitting. In the high season the café is staffed and offers coffee/cake as well as something to satisfy the little hunger pangs.
If you are looking for a larger lunch, we are happy to refer you to the many cafes and restaurants in the city.
The café follows the museum's opening hours. It is not possible to book a table.
Can I bring my own food?
Food and drinks brought in may not be enjoyed inside the museum, but can be eaten in our beautiful outdoor areas in historic surroundings.
What do I do with a stroller and pram?
Denmark's Castle Center has a strong focus on accessibility. The two floors of the exhibition building are connected by a lift, so you can move around freely with a stroller or pram inside the museum. Outside, gravel paths have been laid out, making it easier to get around the peaceful castle ruins.
Access to the Goose Tower is unfortunately not possible with a stroller or pram.
Can I bring my dog?
For safety reasons, pets are not allowed in the Danish Castle Center's exhibitions and in the Goose Tower. Guide dogs are exempt, however. Pets are welcome on the castle grounds, remember to pick up any litter.
AVAILABILITY
Denmark's Borgcenter has a strong focus on accessibility. Wheelchair users can move freely around the exhibition hall, shop and restaurant. The two floors of the exhibition hall are connected by a lift.
Outside, gravel paths have been laid out that make it easier to get around the protected castle ruins.
We are continuously working to improve accessibility throughout the castle ruins. For wheelchair users and those with walking difficulties, it may be difficult to access the castle ruins from Havnevej. We therefore recommend that you use the entrance to the castle center at Slotstorvet. Unfortunately, we do not have the possibility to install a lift in Gåsetårnet.
There is public access to the toilets at the Danish Castle Center (including disabled toilets) during the museum's regular opening hours. The toilets are located behind the ticket office at the entrance.
There is a defibrillator by the toilets at the entrance to the exhibition at the Danish Castle Center. Contact the staff in the event of an emergency.
WORTH KNOWING WHEN YOU ARE AT THE MUSEUM
What do I do with outerwear and bags?
There are locked lockers at the entrance. The lockers operate by inserting a coin of 10 kr. You will get your 10 kr. back when you unlock the locker.
Where can I find the toilets?
There is public access to the toilets at Danmarks Borgcenter. The toilets are located behind the ticket office at the entrance.
There is also access to a disabled toilet and a changing area.
Is smoking allowed in the museum?
Smoking is not permitted in the indoor areas of the Danish Castle Center. Smoking is permitted on the castle grounds. Please be considerate of other visitors.
Can I take pictures in the museum?
You may take all the photos you want for private use as well as for your social media. However, photography, video and the like for commercial use may only be done after prior agreement with us.
MORE INFO
If you need additional information to plan your visit, you can see more via the button below.
If you are in doubt or have other questions, please feel free to contact us. You can contact us by email museerne@museerne.dk or call +45 7070 1236